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Terms and Conditions

1. Identification

This website is owned and/or managed by ATLIS Spa, located at:

Rua do Cemitério 11
9580-521 Vila do Porto
Santa Maria Island, Azores, Portugal

Email: atlis.spa@gmail.com
Mobile phone: +351 967 732 782
Call to a Portuguese mobile network.

ATLIS Spa provides wellness, relaxation, body therapy, massage and spa-related services.

2. Acceptance of the Terms and Conditions

By using this website, you agree to these Terms and Conditions. If you do not agree with any part of these terms, you should not use this website or its services.

ATLIS Spa reserves the right to change these Terms and Conditions at any time. The version published on the website will be the version currently in force.

3. Services Available

ATLIS Spa offers wellness, relaxation, massage, body treatment and other spa and personal care experiences.

The information presented on this website, including service descriptions, duration, prices, availability, campaigns or special offers, may be changed without prior notice.

The publication of information on the website does not guarantee immediate availability of any service. Confirmation through the available contact or booking channels is always required.

4. Bookings

Bookings may be made through the contacts provided on the website, including email, telephone, social media or any other channels indicated by ATLIS Spa.

A booking will only be considered confirmed after confirmation from ATLIS Spa.

ATLIS Spa reserves the right to request any additional information necessary for the proper provision of the service, including preferences, relevant physical limitations or other information related to the client’s wellbeing.

5. Cancellations, Delays and Rescheduling

If the client wishes to cancel or reschedule a session, they should contact ATLIS Spa as early as possible.

In the event of a client arriving late, ATLIS Spa may have to reduce the duration of the service in order not to affect subsequent bookings. The originally agreed price may still apply.

ATLIS Spa reserves the right to define specific rules for cancellations, no-shows, deposits, vouchers or promotional campaigns. These conditions should be communicated to the client at the time of booking or purchase.

6. Prices and Payments

Prices displayed on the website, social media or other communication materials may be changed at any time.

The payment methods available will be communicated to the client at the time of booking or service provision. These may include cash, bank transfer, MB WAY or other payment methods accepted by ATLIS Spa.

Where applicable, prices include the legal taxes in force.

7. Vouchers, Campaigns and Offers

ATLIS Spa may make vouchers, promotional campaigns, discounts or special offers available.

These may be subject to validity periods, availability, specific conditions of use and prior booking requirements.

Vouchers or campaigns cannot be exchanged for cash, unless expressly stated otherwise or required by applicable law.

8. Health, Wellbeing and Contraindications

The services provided by ATLIS Spa are intended for wellbeing, relaxation and personal care purposes. They do not replace medical advice, diagnosis or treatment.

The client must inform ATLIS Spa in advance of any relevant health condition, including pregnancy, injuries, recent surgery, allergies, skin conditions, cardiovascular conditions, inflammation, infections, relevant medication or any other situation that may affect the provision of the service.

ATLIS Spa reserves the right to refuse or adapt a service whenever it considers that the service may not be suitable for the client’s physical condition or wellbeing.

9. Use of the Website

The user agrees to use the website in a lawful, respectful and appropriate manner, refraining from any actions that may damage, overload, compromise or prevent the normal functioning of the website.

The use of the website for unlawful, abusive, fraudulent or harmful purposes is prohibited.

10. Intellectual Property

All content on this website, including texts, images, photographs, logos, design, graphic elements, videos, editorial content and other materials, belongs to ATLIS Spa or is used with permission from the respective rights holders.

Copying, reproducing, distributing, modifying, publishing or using any content without prior written authorisation from ATLIS Spa is prohibited, except where legally permitted.

11. Third-Party Links

The website may contain links to third-party websites, platforms, social media pages or services.

ATLIS Spa is not responsible for the content, privacy policies, commercial practices or functioning of any external websites or platforms.

12. Limitation of Liability

ATLIS Spa seeks to keep the information on the website accurate, updated and accessible. However, ATLIS Spa does not guarantee that the website will always be available, free from errors, technical failures, viruses or interruptions.

ATLIS Spa shall not be liable for any damages resulting from the use or inability to use the website, except where required by law.

13. Personal Data Protection

Personal data provided by the user, including name, telephone number, email address or other information necessary for bookings and service provision, will be processed in accordance with applicable personal data protection legislation, including the General Data Protection Regulation, GDPR.

The data will be used for contact purposes, bookings, service management, invoicing, communication with the client and compliance with legal obligations.

For any matter related to personal data, the user may contact ATLIS Spa at: atlis.spa@gmail.com.

14. Communications

By contacting ATLIS Spa through the website, email, telephone, social media or other channels, the user accepts that ATLIS Spa may reply through the same channels or through other contact details provided by the user.

Commercial or promotional communications will only be sent when legally permitted or with the data subject’s consent, where applicable.

15. Complaints Book

Under applicable Portuguese law, the client may submit a complaint through the physical Complaints Book, where applicable, or through the Electronic Complaints Book.

16. Alternative Dispute Resolution

In the event of a consumer dispute, the consumer may refer the matter to a competent consumer alternative dispute resolution entity, in accordance with the legislation in force.

Further information may be obtained through the Portuguese Consumer Portal.

17. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Portuguese law.

In the event of a dispute, and without prejudice to mandatory legal provisions applicable to consumers, the competent jurisdiction shall be determined in accordance with Portuguese law.

18. Contacts

For any questions regarding these Terms and Conditions, bookings, services or information requests, please contact:

ATLIS Spa
Rua do Cemitério 11
9580-521 Vila do Porto
Santa Maria Island, Azores, Portugal

Email: atlis.spa@gmail.com
Mobile phone: +351 967 732 782
Call to a Portuguese mobile network.

Last updated: May 2026.